Helpdesk Technician - 5 Month Term

KF Aerospace•Kelowna, BC

4d•CA$46,000 - CA$58,000•Onsite

About The Position

We are looking for a Helpdesk Technician to assist with our iPad project, which includes setting up and distributing iPads to all of our Aircraft Maintenance Engineers (AMEs). The successful candidate works as part of KF Aerospace Helpdesk Team that provides Tier 1 and Tier 2 support to end users’ workstations, laptops, mobile devices, and basic network infrastructure. The Helpdesk Technician reports to the IT Operations Manager.

Requirements

Basic understanding of iOS/iPadOS navigation, Apple IDs, and device setups.
Must possess exceptional customer service orientation
Must possess and demonstrate excellent verbal and written communication skills
Good problem-solving skills; ability to visualize a problem or situation and think abstractly to solve it
Ability to lift/move equipment up to 50 lbs. on occasion
Ability to work in a fast-paced dynamic environment
Travel to our other location in Hamilton, ON is required

Nice To Haves

Experience in Corporate IT or Helpdesk is an asset
Experience with installing, configuring, administering and troubleshooting a wide range of desktop hardware and software (Active Directory, Windows 10, Windows 11, Microsoft Exchange, Office 365, Office 2016) would be an asset.

Responsibilities

Verifying order delivery against shipping manifest
Adding each iPad into our inventory system
Verifying the function of each iPad (unboxing, turning it on)
Making sure each iPad is registered with Apple Business Manager and InTune
Labeling each iPad based on the established naming conventions
Putting screen protectors and cases on each iPad
Labeling the iPad case to match the label on the iPad
Monitor inventory stock levels to ensure timely availability of hardware and peripherals.
Fulfill standard hardware requests on-site, including device deployment, replacement, and setup for end users.
Handing out the iPad to the AMEs
Providing support for the AME’s to register their iPad in their name
Setting up and imaging computers
Desk moves for users
Wiping old computers for recycle