Helpdesk Technician, Information Technology Services-26

Cameron University • Lawton, OK

7d

About The Position

The Helpdesk Technician supports campus users with hardware, software, and network difficulties as part of Cameron University’s Information Technology Services department. The technician works primarily with the ITS Help Desk and collaborates with ITS staff to diagnose, repair, maintain, and upgrade computing equipment across campus, including equipment in computer labs. The role also includes prioritizing work orders, maintaining the functionality of lab workstations, software, and peripherals, entering work data into a tracking system, and providing technical support on-site, by phone, email, or remotely.

Requirements

• Work experience with Microsoft Windows and core Microsoft Office applications.
• Experience installing, configuring, testing, troubleshooting, and repairing computer hardware and software.
• Experience removing viruses, malware, and spyware.
• Experience routinely delivering and setting up computer systems.
• Basic networking knowledge, including IP addressing, DHCP, DNS, and network hardware.
• Experience using help desk management software to track work orders and support tickets.
• Effective communication, interpersonal, and customer service skills, including the ability to assist users with varying levels of technical knowledge.
• Ability to manage multiple tasks and respond promptly to user requests.
• Ability to document troubleshooting procedures and workplace protocols.
• Ability to work collaboratively within a team.
• Understanding of the academic environment and commitment to continuous learning and service.
• Ability to maintain professionalism and confidentiality.

Nice To Haves

• Bachelor’s degree in information technology, computer science, or a related field.
• Extensive experience supporting computer hardware and software in a networked environment, preferably in higher education.
• Experience with enterprise endpoint deployment and management tools such as Microsoft Configuration Manager (SCCM), including operating system imaging, application deployment, software updates, and equipment inventory.
• Familiarity with Active Directory, Group Policy, BitLocker, endpoint security, and macOS or Linux support.
• Experience supporting classroom technology, audiovisual equipment, and computer labs.
• Ability to research and document troubleshooting solutions, assist team members with complex issues, and evaluate new technology.
• Experience training users with varying technical abilities and mentoring student technicians or interns.
• Relevant technical certifications, such as CompTIA A+, Network+, or Microsoft certifications.

Responsibilities

• Prioritize work orders for technicians.
• Work with ITS members to diagnose problems with computing equipment across campus.
• Work with ITS members to repair computing equipment across campus.
• Work with ITS members to maintain computing equipment across campus.
• Work with ITS members to upgrade computing equipment across campus.
• Maintain, upgrade, and repair computing equipment in campus computer labs.
• Ensure the proper functionality of workstations, software, and peripherals in campus computer labs.
• Provide technical support on-site, by phone, email, or remotely.
• Enter data into a work order tracking system.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed