Helpdesk Technician

Kenaitze Indian Tribe•Kenai, AK

3d•Hybrid

About The Position

The Helpdesk Technician is an entry-level position responsible for providing computing support to the Kenaitze Indian Tribe end users. The Helpdesk Technician will be first line support for desktops, laptops, software, printers and associated peripherals.

Requirements

High School Diploma or General Education Degree (GED)
Understanding of computer systems, mobile devices and other technology products with the ability to diagnose and resolve basic technical issues
Must have a valid Alaska State driver's license and must remain insurable under the Tribe's policy, or obtain within 90 days of hire
Proficiency with Microsoft Suite, or obtain training within 90 days of hire
Conducts business in a service-oriented manner that is attentive, pleasant, respectful and kind when dealing with un'ina, visitors, co-workers and others
Ability to work independently as well as collaboratively

Nice To Haves

Computer Industry certifications (CompTIA A+ and Network+; Microsoft MCT)
Experience with help desk ticketing systems and asset/inventory tracking tasks
Knowledge and experience working with cultural diversities

Responsibilities

Provide telephone technical support to end users as the first level of contact
Use remote support tools to assist users with technical issues
Apply basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures
Properly escalate problems to the next level of support
Install, configure, test, and troubleshoot computers, laptops, printers, scanners and other peripherals
Track and document issue resolution using ticketing system
Follow up on outstanding requests and ensure timely resolution
Manage user accounts in Active Directory