Helpdesk Technician

Fountain House•New York, NY

1d•$22•Hybrid

About The Position

At Fountain House, we believe in the power of community to transform the lives of individuals with serious mental illness. Every day, thousands of members choose to come to Fountain House to contribute their talents, learn new skills, access opportunities, and form friendships. Members and staff operate successful employment, education, wellness programs and work as partners to perform all the functions that keep our community going. The Fountain House model has been replicated in more than 300 locations in 30 countries and 32 states and currently serves more than 100,000 people with mental illness worldwide. As originators of this approach, we provide leadership by constantly advancing the practice and by leading the conversation around mental health recovery. As a result, Fountain House has created a comprehensive Community System of Care. This includes Clubhouses in Manhattan, the Bronx, Hollywood California, Harlem NY, and Care Management, Community Oriented Recovery and Empowerment Services, and a large housing program ranging from 24-hour supervised residences to scattered site supported apartments. We are committed to reducing social isolation, advocating for mental health policy changes, and driving solutions that empower our members. As the Helpdesk Technician, you will play a pivotal role in assisting the Manager, IT in providing basic technical support and troubleshooting assistance to both staff and members across Manhattan & Bronx. This work is crucial to ensuring that our work leads to systemic change and sustainable support for people living with serious mental illness. Full-time, in-house Based in Hell's Kitchen with occasional travel to Harlem & Bronx $22.36 per hour

Requirements

Highschool Diploma
Excellent communication skills
Troubleshooting and problem-solving skills

Nice To Haves

Certifications such as CompTIA A+, Network+, or relevant training preferred
UniFlow, NinjaRMM, Windows & Apple MacOS experience beneficial
Customer service experience desirable

Responsibilities

Apply basic Windows 10, Windows 11, and Apple macOS troubleshooting skills
Set up laptops for new hires, including initial configuration and software installations
Perform password resets and assist with account access issues
Install and configure UniFlow printing software for staff and members
Manage basic ticketing tasks using NinjaRMM software
Provide first-level technical support and escalate issues as necessary
Provide support remotely to other Clubhouses via Zoom and Teams
Document and track issues and resolutions in the ticketing system
Travel to Bronx and Harlem Clubhouses as needed.