Helpdesk Technician
Fountain House•New York, NY
•Onsite
About The Position
As the Helpdesk Technician, you will play a pivotal role in assisting the Manager, IT in providing basic technical support and troubleshooting assistance to both staff and members across Manhattan & Bronx. This work is crucial to ensuring that our work leads to systemic change and sustainable support for people living with serious mental illness.
Requirements
- Highschool Diploma
- Excellent communication skills
- Troubleshooting and problem-solving skills
Nice To Haves
- Certifications such as CompTIA A+, Network+, or relevant training preferred
- UniFlow, NinjaRMM, Windows & Apple MacOS experience beneficial
- Customer service experience desirable
Responsibilities
- Apply basic Windows 10, Windows 11, and Apple macOS troubleshooting skills
- Set up laptops for new hires, including initial configuration and software installations
- Perform password resets and assist with account access issues
- Install and configure UniFlow printing software for staff and members
- Manage basic ticketing tasks using NinjaRMM software
- Provide first-level technical support and escalate issues as necessary
- Provide support remotely to other Clubhouses via Zoom and Teams
- Document and track issues and resolutions in the ticketing system
- Travel to Bronx and Harlem Clubhouses as needed.
Benefits
- Professional Growth & Leadership – Access mentorship, training, and career development opportunities in a rapidly evolving field.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
