Night Helpdesk Technician
Prime, Inc.•Springfield, MO
•Onsite
About The Position
The Helpdesk Technician will provide direct technical support for issues involving hardware, software and networking for users throughout the company while providing exceptional customer service. They will also field incoming requests from multiple sources, prioritize critical issues, and escalate issues to appropriate team members if needed while using strong problem solving skills to resolve issues in a fast paced environment and maintaining a positive attitude.
Requirements
- Minimum one year of relevant technical experience is required
- Accurate typing at least 45 WPM
Nice To Haves
- Knowledge and/or experience with administrative functions and or the IT industry would be helpful
- A Bachelor’s Degree from an accredited University in Information Technology or related field is preferred
Responsibilities
- Respond to user requests for support and resolve problems
- Monitor and respond quickly and effectively to requests received through the IT helpdesk
- Install, test and configure new workstations, peripheral equipment and software
- Monitor system performance and functionality
- Provide support to our driving associates in person and over the phone
- Document process and solutions
- Participate in IT projects as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
