Helpdesk Technician

Amentum•Morgantown, WV

4d•$26 - $36

About The Position

Amentum is seeking a Helpdesk Technician to support its Legacy Management Contract in Morgantown, West Virginia, or remotely. The role provides professional technical support to a geographically dispersed user population with varied levels of technical ability. The technician assists LM and LMS employees, subcontractors, and affiliates with personal computer software and hardware, network connectivity, and telecommunications services through telephone, email, and in-person support. The position includes troubleshooting and resolving end-user issues, documenting work in a ticketing system, delivering user training, and coordinating with other IT support personnel when issues exceed first-level support. The technician also installs, configures, tests, maintains, monitors, and troubleshoots workstation software and hardware, networked peripherals, and telecommunications services; performs on-site and remote analysis and corrective work for complex PC issues; helps maintain equipment inventories; and keeps current with relevant hardware and software products. The role has no supervisory responsibilities. A bachelor’s degree in computer science, information technology, business, or a related field is required, though experience may be considered in lieu of education. No minimum experience or professional certification is required; two years of helpdesk experience and technical certifications are preferred. The employee must be able to obtain and maintain facility credentials or authorization; U.S. citizenship is required for those credentials at this work location. Required screenings include a drug screen, background check, and, where applicable, a physical assessment and driver record screen. The position is sedentary, involving sitting most of the time, with occasional brief periods of walking or standing and exertion of up to 10 pounds occasionally. Compensation is listed as $25.65–$36.39; the posting does not specify whether this is an hourly rate or an annual salary. Benefits include health, dental, and vision insurance, paid time off and holidays, retirement benefits including 401(k) matching, educational reimbursement, parental leave, an employee stock purchase plan, tax-saving options, disability and life insurance, and pet insurance. Benefits may vary by employment type, location, and applicable agreements.

Requirements

Bachelor’s degree in computer science, information technology, business, or a related field; experience may be considered in lieu of education.
No minimum experience required.
Ability to obtain and maintain facility credentials or authorization; U.S. citizenship is required for facility credentials or authorization at this work location.
Theoretical and practical knowledge of software and hardware, including exposure to assisting others with related needs.
Excellent technical knowledge of network operations, PC hardware, and peripherals.
Comprehensive working knowledge of computer systems and commonly used software, specifically current versions of Microsoft Windows and Microsoft Office.
Ability to quickly grasp support requirements for software and processes specific to the user-operating environment.
Ability to meet the position’s sedentary physical requirements, including occasional exertion of up to 10 pounds.

Nice To Haves

Two years of helpdesk experience.
Microsoft, Adobe, CompTIA A+, or other technical certifications.
PowerShell skills.

Responsibilities

Provide technical assistance and troubleshoot PC software and hardware, connectivity, and telecommunications services for LM and LMS employees, subcontractors, and affiliates.
Provide efficient, knowledgeable, professional, polite, and patient telephone, email, and face-to-face support to users with varying technical capabilities.
Document all support activity thoroughly and accurately in the organization’s trouble-ticketing system.
Troubleshoot user issues in a timely and accurate manner.
Provide end-user training and assistance as required.
Collaborate with other IT support personnel on issues beyond the scope of first-level support.
Organize work independently and use discretion to meet established objectives.
Work with end users to identify and deliver required software and hardware services through telephone, email, and in-person interaction.
Install, configure, test, maintain, monitor, and troubleshoot end-user workstation software and hardware, networked peripheral devices, and telecommunications services.
Perform on-site and remote analysis, diagnosis, recommendations, and implementation of corrective solutions for complex PC issues.
Assist in maintaining an inventory of computers, monitors, printers, scanners, and other peripheral equipment.
Maintain up-to-date knowledge of relevant software and hardware products.
Perform other duties as assigned.