Helpdesk Technician

Amentum•Morgantown, WV

About The Position

Amentum is seeking a Helpdesk Technician to support its Legacy Management Contract in Morgantown, West Virginia, or remotely. The role provides professional technical support to a geographically dispersed user population with varying levels of technical ability. Support covers PC software and hardware, telecommunications services, and connectivity for LM and LMS employees, subcontractors, and affiliates. The technician assists users by phone, email, and in person, documents activity in a trouble-ticketing system, troubleshoots and resolves issues, and collaborates with other IT personnel when issues exceed first-level support. The position requires independent organization of work and discretion in carrying out duties. A bachelor’s degree in computer science, information technology, business, or a related field is required, although equivalent experience may be considered. No minimum experience is required; two years of helpdesk experience is preferred. U.S. citizenship is required to obtain and maintain the facility credentials or authorization for this work location. The role is sedentary, involving mostly sitting and occasional brief walking or standing, and does not have supervisory responsibilities.

Requirements

Bachelor’s degree in computer science, information technology, business, or a related field; experience may be considered in lieu of education.
No minimum experience required.
Must be able to obtain and maintain facility credentials or authorization; U.S. citizenship is required for those credentials at this work location.
Theoretical and practical knowledge of software and hardware, including exposure to assisting others with related needs.
Excellent technical knowledge of network operations, PC hardware, and peripherals.
Comprehensive working knowledge of computer systems and commonly used software, particularly current versions of Microsoft Windows and Microsoft Office.
Ability to quickly grasp support requirements for software and processes specific to the user operating environment.
Must complete required screenings: drug screen, background check, and physical assessment if applicable; driver record screen for positions requiring on-the-job driving.

Nice To Haves

Two years of helpdesk experience.
Microsoft, Adobe, CompTIA A+, or other technical certifications.
PowerShell skills.

Responsibilities

Provide technical assistance and troubleshooting for PC software and hardware, telecommunications services, and connectivity.
Support LM and LMS employees, subcontractors, and affiliates by telephone, email, and face-to-face interaction.
Document all support activity thoroughly and accurately in the organization’s trouble-ticketing system.
Troubleshoot issues in a timely and accurate manner.
Provide end-user training and assistance as needed.
Collaborate with other IT support personnel on issues beyond the scope of first-level support.
Organize work independently to meet established objectives, using discretion when performing duties.
Work with end users to identify and deliver required software and hardware services.
Install, configure, test, maintain, monitor, and troubleshoot end-user workstation software and hardware, networked peripheral devices, and telecommunications services.
Perform on-site and remote analysis, diagnosis, recommendation, and implementation of corrective solutions for complex PC issues.
Assist in maintaining an inventory of computers, monitors, printers, scanners, and other peripheral equipment.
Maintain up-to-date knowledge of relevant software and hardware products.
Perform other duties as assigned.