Helpdesk Technician

Arrowhead Pharmaceuticals•Madison, WI

1d•$55,000 - $67,000•Onsite

About The Position

Arrowhead Pharmaceuticals is seeking a Help Desk Technician to join the Information Technology department at our Madison, WI location. The successful candidate will be the primary point of contact for employees seeking help desk support and will focus on providing Tier I/II tech support of a Windows based network as well as stellar customer service. They will be joining a team of highly motivated and experienced IT professionals and will contribute to the success of Arrowhead programs.

Requirements

2+ years of professional IT experience
Proficiency in Microsoft Windows 11 in an Active Directory Domain setting
Proficiency in enterprise computer image deployment tools such as Smart Deploy
Proficiency in Microsoft Office 365 desktop applications
Proficiency using remote support tools such as Beyond Trust
Excellent customer service skills
Proficiency in Microsoft Intune
Proficiency in video conference platform Team. Zoom, Webex

Nice To Haves

Bachelor’s degree in Computer Science or a related field
A+ certification
Experience with ticketing systems
Experience with cloud MDM platforms

Responsibilities

Frontline Help Desk support for all on-site and remote users, fielding tickets via Fresh Service and remote access tools
Maintaining PC life cycle – imaging, deploying, migrating, retiring PCs
Maintain IT equipment inventory and software
Respond to employees’ inquiries regarding Windows 11, Office 365, and mobile devices
Troubleshoot network connectivity issues
Upholding acceptable usage policies as outlined by the company handbook
Upholding IT security best practices outlined by the IT department
Assist IT management with physical networking tasks on occasion
Support and troubleshoot video conferencing technologies on PCs and in conference room environments
Light Active Directory administration