Helpdesk Technician/Jr. Systems Administrator

Kaiva Tech

1d•$90,000•Onsite

About The Position

Kaiva Tech, LLC is seeking a Helpdesk Technician/Jr. Systems Administrator, for its USTDA Effort. Candidate must reside in the Washington DC Metro Area. Kaiva Corporation consists of a family of entities that are Native American owned and Tribal 8(a) certified. Our organization provides solutions in Information Technology, Operations and Security Management, Facilities Support, Manufacturing, and Construction to both the Federal Government and within commercial companies. We deliver innovative and comprehensive solutions in high-performance and mission critical environments. As a Helpdesk Technician / Jr. Systems Administrator, you will be a key member of our IT services contract team supporting a Federal Government Customer environment. This team provides a wide range of services including, help desk and deskside support along with workstation and account provisioning and maintenance.

Requirements

Candidate must reside in the Washington DC Metro Area.
Secret Clearance
Minimum of 3 years of experience with on-premise and cloud-based Microsoft products such as Azure/Entra ID, Exchange Admin Center for Mailbox Provisioning, Windows 11, InTune, Endpoint Manager, etc.
Minimum of 3 years of experience with Active Directory and creation/management of end user accounts
Minimum of 3 years of experience with Microsoft 365
Federal government experience is mandatory
Ability to work independently and in a team environment
Strong attention to detail and ability to multitask
Excellent, independent troubleshooting, research, and problem-solving skills
Ability to communicate effectively both written and verbal
Excellent professionalism and customer service skills.
BS/BA in Information Systems/Computer Science/related field.
Security+
Must have at least one of the following Current Microsoft certifications: Managing modern desktops, Endpoint administrator, Modern Desktop administrator, Azure Virtual Desktop specialty
Must have the ability to operate standard office equipment and keyboards.

Nice To Haves

Data center experience is a plus

Responsibilities

Respond to help desk tickets, troubleshoot hardware and software issues, and provide technical assistance to end-users.
Install, configure, and maintain hardware and software on end-user devices such as laptops, printers, mobile devices, and other peripherals.
Image and configure new workstations for new employees and periodic refresh activities along with complete office setup.
Identify hardware problems and making necessary repairs, such as replacing hard drives, motherboards, and memory.
Create, manage, and trouble shoot issues related to user and system accounts in a hybrid Active Directory/Entra ID environment to include management of mailboxes in Microsoft 365. This includes troubleshooting issues with Multi-Factor Authentication using PIV/CAC cards and other common methods (e.g., Okta, Microsoft Authenticator, Duo, etc.)
May provide training and support to employees on how to use hardware and software effectively.
Keep detailed records of support activities, including issues resolved, hardware and software installed, and troubleshoot steps taken via the Scripps incident management system.
Maintain an inventory of all hardware and software assets and ensuring that they are up to date.