Helpdesk Technician Intern

Reef Capital Partners•Lehi, UT

3d•Onsite

About The Position

Reef Capital is seeking a customer service-oriented, tech-savvy Helpdesk Technician Intern to support the operation of its IT helpdesk. The role is intended for someone pursuing or recently completing a technology-related degree who wants to apply their education in a fast-paced environment. The intern will receive regular feedback, coaching, and mentoring to support their development and goals. The position is based primarily at Reef’s Lehi office, with weekly trips to its Park City satellite offices.

Requirements

Currently pursuing or recently completed a degree program in Computer Science, Information Technology, Cybersecurity, Information Systems, or a related field.
Familiarity with Windows and macOS operating systems.
Interest in implementing agentic artificial intelligence in technical workflows.
Basic understanding of security best practices.
Strong problem-solving and organizational skills, with attention to detail.
Ability to work primarily onsite at the Lehi office and reliably commute to Park City satellite offices once a week; mileage will be reimbursed.
Ability to move and set up equipment as needed.
Ability to work at least 24 hours and up to 40 hours per week, with flexibility for educational activities.

Responsibilities

Triage, resolve, and escalate support tickets within defined service-level agreements, meeting key performance indicators across Windows and Mac OS environments.
Assist with user onboarding and offboarding, software and hardware provisioning, mobile device management systems, access-control change requests, and technology-cost audits.
Support the administration of software platforms to help ensure security, functionality, and availability.
Assist with audits to reduce unnecessary costs and maintain accurate software licensing records.
Help maintain IT equipment, functionality, and inventory across the Lehi and Park City offices.
Help create and maintain software and hardware documentation and assist with staff training on company systems as needed.
Identify opportunities to improve IT-process automation and efficiency, with the opportunity to learn and apply artificial intelligence to automate tasks.