Helpdesk Team Lead

George E. Booth Co.•Greenwood, IN

12d•Onsite

About The Position

George E. Booth Co., LLC is a locally-owned and operated industrial automation sales company looking to hire their next full-time Helpdesk Team Lead. GEB is a major distributor of process instrumentation products and related services to customers in Illinois, Indiana, Kentucky, Ohio and Tennessee. The Helpdesk Team Lead is responsible for delivering technical support to employees across the organization through phone, email, and in-person interaction. This role assists both end users and IT team members while staying current with evolving technologies. The position also supports system performance, troubleshooting, and user training efforts.

Requirements

High school diploma or GED
One to two years of related experience or training
Experience with Active Directory, ticketing systems, or remote support tools
Strong troubleshooting and communication skills
Valid driver’s license required

Nice To Haves

Bachelor’s degree in a related field or three to five years of relevant experience
Certifications such as CompTIA A+, ITIL, or Microsoft Fundamentals
Basic knowledge of networking concepts (TCP/IP, DNS, DHCP)

Responsibilities

Oversee the daily performance and functionality of computer systems.
Provide assistance with computer hardware and software, including printing, installations, word processing, email, and operating systems.
Set up equipment for employee use, ensuring proper installation of cables, operating systems, and software.
Review technical manuals, confer with users, and run diagnostics to identify and resolve technical issues.
Respond to user inquiries regarding software and hardware operation.
Install and perform minor repairs on hardware, software, and peripheral equipment.
Collaborate with staff and management to determine system requirements or modifications.
Execute system commands and monitor performance to verify proper operation and detect errors.
Maintain accurate records of support activities, system issues, and resolutions.
Develop training materials and instruct users on proper use of systems and applications.
Perform additional duties as assigned.