Helpdesk Support Specialist

TEKsystems • Downers Grove, IL

1d • $18 - $18 • Remote

About The Position

Our client is currently looking for a helpdesk technician who has 1-2 years of service desk/helpdesk experience. They must be able to support workstation issues, MS office products, password resets, and basic break/fix support. A lot of the tickets will get forwarded to another team but they must be proficient enough to know how to restart software programs and have a basic-medium level of pc/laptop hardware. Any ticketing software experience is very nice to have; they use ServiceNow which is currently getting implemented across the org. There is a two week training program where they will sit and mirror an experienced service desk specialist to learn and listen on calls. They will be learning how to resolve POS issues.

Requirements

• 1-2 years of service desk/helpdesk experience
• Proficiency in restarting software programs
• Basic-medium level of PC/laptop hardware knowledge
• Ability to present well over the phone
• Courteous demeanor
• Strong customer service skills
• Ability to work with frustrated customers
• Flexibility on the shift/days they are working

Nice To Haves

• Ticketing software experience
• ServiceNow experience

Responsibilities

• Support workstation issues
• Support MS office products
• Perform password resets
• Provide basic break/fix support
• Restart software programs
• Handle basic-medium level pc/laptop hardware issues
• Resolve POS issues

Benefits

• Medical
• dental
• vision
• Critical Illness
• Accident
• Hospital
• 401(k) Retirement Plan
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed