Helpdesk Support Specialist
About The Position
The SecurityMetrics IT Department is a tight-knit team passionate about learning, collaborating, and supporting one another as we solve complex technical challenges. We believe mentorship is a core value, and this role is specifically designed for a technically-minded individual looking to break into the IT field, gain hands-on troubleshooting experience, and open doors for pursuing a career in IT. As a Helpdesk Support Specialist, you will be the face of IT support for our team. You’ll provide vital on-site support to employees, build strong interpersonal rapport across departments, and ensure technical issues are addressed promptly and effectively. This is an ideal launching pad for someone with limited IT experience who has a strong drive to learn, manage assets and applications, and develop key technical skills.
Requirements
- An interest in computers and how they work.
- A logical, methodical approach to problem solving.
- Clear communication with both technical and non-technical individuals.
- An ability to listen to and be understanding of customer concerns and complaints.
- A desire to learn and succeed in a technical field.
- A friendly, customer service-oriented personality.
- A feeling of ownership and responsibility over work performed.
- Punctuality and promptness during core business hours.
- A healthy dash of nerdiness to fit the IT stereotype!
Nice To Haves
- Prior experience with Operating Systems: macOS, Linux, Windows
- Prior experience with Applications & Software: Google Workspace, Google Chrome, Zoom, BambooHR, JumpCloud, and others
- Prior experience with Infrastructure & Hardware: Local networks, access control systems, asset tracking management
Responsibilities
- Perform employee workstation troubleshooting across a largely Mac-based customer base, with a handful of Linux and Windows systems.
- Diagnose network issues (making minor physical and logical changes) and provide management/support for applications, including user access provisioning.
- Perform lifecycle tasks for employees, ensuring access is enabled for new hires and revoked for departing employees.
- Manage building access controls, including working with other business units to grant correct access.
- Manage company assets to ensure equipment is tracked, maintained, and ready to be deployed.
- Discover, develop, and execute projects to improve IT processes and systems while assisting the IT Engineering team with project work.
Benefits
- Direct Mentorship
- Hands-on Experience
- Career Path
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
