Helpdesk Support Specialist

SecurityMetrics • Orem, UT

1d • Onsite

About The Position

SecurityMetrics is hiring a Helpdesk Support Specialist for its IT Department, a collaborative team that values learning, mentorship, and support. The role is designed for someone seeking to enter the IT field, gain hands-on troubleshooting experience, and develop skills for a longer-term IT career.

The specialist serves as an on-site point of contact for employee IT support, builds rapport across departments, and addresses technical issues promptly. The work includes supporting a largely Mac-based environment, with some Linux and Windows systems; diagnosing network issues; managing applications and user access; completing employee onboarding and offboarding tasks; managing building access controls and company assets; and assisting with process-improvement projects and IT Engineering work. Prior experience with the listed tools is beneficial, but willingness and ability to learn are emphasized.

The position offers direct mentorship from senior IT engineers, practical troubleshooting and administration experience, and an opportunity to develop skills for future technical IT roles.

Requirements

• Interest in computers and how they work.
• Logical, methodical approach to problem-solving.
• Clear communication with technical and non-technical people.
• Ability to listen to and understand customer concerns and complaints.
• Desire to learn and succeed in a technical field.
• Friendly, customer-service-oriented personality.
• Ownership and responsibility for work performed.
• Punctuality and promptness during core business hours.
• Willingness and ability to learn the tools and technologies used in the role.

Nice To Haves

• Prior experience with macOS, Linux, or Windows.
• Prior experience with Google Workspace, Google Chrome, Zoom, BambooHR, or JumpCloud.
• Prior experience with local networks, access control systems, or asset tracking management.

Responsibilities

• Troubleshoot employee workstations across a primarily Mac-based environment, with some Linux and Windows systems.
• Diagnose network issues and make minor physical and logical network changes.
• Manage and support applications, including provisioning user access.
• Complete employee onboarding and offboarding lifecycle tasks, enabling access for new hires and revoking it for departing employees.
• Manage building access controls and coordinate with other business units to provide appropriate access.
• Track and maintain company assets and ensure equipment is ready for deployment.
• Identify, develop, and execute projects to improve IT processes and systems.
• Assist the IT Engineering team with project work.

Benefits

• Direct mentorship from senior IT engineers.
• Hands-on experience troubleshooting workstation and network issues, managing assets, and administering cloud applications.
• Career development through building skills for long-term growth in IT.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed