Helpdesk Administrator

DRIFTWOOD HOSPITALITY MANAGEMENT•North Palm Beach, FL

1d•Onsite

About The Position

Driftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services — all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel.

Requirements

An Associate's degree in computer science or related field or similar work experience
A strong working knowledge of computer systems, hardware, and software.
Knowledge of Microsoft products including but not limited to Windows Operating Systems and Office
A+ or similar cert is a plus
Good problem-solving, analytical, and team-working skills.
Excellent communication and interpersonal skills.
An openness to learning new technologies.
Ability to think outside the box.
Multitasking tickets, calls, remote sessions, etc.

Nice To Haves

On Call rotation

Responsibilities

Provide Level 1 support to users for issues regarding computer systems, hardware, or software
Respond to inquiries via Phone, Email, Tickets or in person regarding computer software or hardware operation to resolve problems in accordance with agreed upon SLA’s
Set up IT equipment for employee use, performing or ensuring proper installation of cables, operating systems, and software
Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications
Assist in the creation of Standard Operating Procedures for all maintenance processes
Work closely with our IT team to ensure that all systems are following security and audit requirements
Refer major hardware or software problems or defective products to vendors or technicians for service
Develop training materials and procedures, or train users in the proper use of hardware or software
Record all incidents and requests into Helpdesk system for audit and review ensuring accurate details and categorizations are logged
Maintain inventory and documentation of all hardware and software systems
Procurement of all IT equipment as needed to support systems
Communicate effectively with all internal associates
Maintain currency in all technology policies and procedures and recommend improvements where necessary
Perform other duties and responsibilities as assigned
Act as the primary Point of contact for HQ Staff technical support issues
Setup Active Directory and Workgroup accounts as required