Entry Level Help Desk
TEKsystems•Coppell, TX
•$16 - $18•Hybrid
About The Position
Ready to break into IT and gain real, hands-on experience? This is a great opportunity for someone eager to learn, grow, and build a strong technical foundation while working alongside an experienced support team. This is a true entry-level IT role with structured training and daily hands-on exposure. This position is ideal for someone looking to gain real-world IT experience, build a strong technical foundation, and grow within a supportive, team-oriented environment. Professionalism, reliability, and communication skills are just as important as technical ability in this role.
Requirements
- At least 3+ months of IT experience or relevant education (CompTIA A+, IT coursework, Computer Science/IT degree, bootcamp, etc.)
- Strong interest in developing technical troubleshooting and hardware support skills
- Reliable, professional, and motivated to learn
- Strong communication and customer service skills
- Must have reliable transportation
Responsibilities
- Respond to and manage IT support tickets
- Assist users via email, chat, and in-person support
- Troubleshoot common IT issues, including: Password resets and login problems, WiFi and connectivity issues, Printers, peripherals, and basic hardware
- Collaborate closely with senior technicians to build foundational IT skills
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Career Level
Entry Level
Education Level
Associate degree
