Help Desk Tier 2 Mac Windows

Sharp Solutions•Denver, CO

1d•Onsite

About The Position

Join our team supporting USGS Service Desk! This role involves delivering on-site deskside support at the Denver, CO location, providing comprehensive hardware and software support for both Windows and Mac environments. The position requires configuration, installation, and troubleshooting of various hardware and software, user support for file access and permissions, and diligent tracking of service requests. Additionally, responsibilities include security patching, conference room/AV support, and ensuring system updates are applied.

Requirements

1–2 years of related experience.
Knowledge of Windows operating systems.
Strong experience supporting iOS and macOS.
Working knowledge of Microsoft Office Suite.
Experience in managing Active Directory, including users, groups, and computers.
Excellent documentation, collaboration, and communication skills, both written and verbal.
Strong analytical skills and a creative, self-starting approach.
Ability to interact with all levels of an organization in a professional, diplomatic, and tactful manner.

Nice To Haves

Six months of experience with a vocational technical school certificate (CompTIA A+ or Apple Support) preferred.
Excellent problem-solving skills.

Responsibilities

Deliver on-site deskside support at the Denver, CO location.
Provide hardware and software support for Windows and Mac desktops and laptops.
Configure, test, and install printers, scanners, and network copier/printers.
Install and configure laptops and PCs using standardized computer images.
Support users with file share access and permissions-related issues.
Track, log, and report all service requests accurately.
Perform security vulnerability patching and remediation.
Provide conference room/AV support as needed.
Ensure the latest approved BIOS updates and system patches are applied to PCs and laptops.
Carry out additional duties as assigned.