Help Desk Tier 2 Mac Windows
Sharp Solutions Inc•Mountain View, CA
•Onsite
About The Position
SSI is seeking a Help Desk Tier 2 professional to provide hardware and software support for Windows and Mac desktops and laptops. This is a full-time, benefits-eligible, onsite position in the Mountain View, California area. The role also includes monthly travel to Reno, Nevada, and Portland, Oregon.
Requirements
- 1–2 years of related experience.
- Six months of experience with a vocational/technical school certificate, such as CompTIA A+ or Apple Support.
- Excellent problem-solving skills.
- Knowledge of Windows operating systems.
- Strong experience supporting iOS and macOS up to Tahoe.
- Working knowledge of Microsoft Office Suite.
- Excellent written and verbal documentation, collaboration, and communication skills.
- Strong analytical skills and the ability to work as a creative self-starter.
- Ability to interact with all levels of an organization in a professional, diplomatic, and tactful manner.
Responsibilities
- Provide hardware and software support for Windows and Mac desktops and laptops.
- Configure, test, and install printers, scanners, and network copier/printers.
- Use computer images to install and configure laptops and PCs.
- Ensure the latest approved BIOS updates and patches are applied to PCs and laptops.
- Support users with file share and permissions issues.
- Track, log, and report each service request.
- Travel to Reno, NV, and Portland, OR, once a month.
- Perform other duties as assigned.
Benefits
- Benefits-eligible position.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
