Help Desk Tier 2 Mac Windows
Sharp Solutions•Mountain View, CA
•Onsite
About The Position
SSI is seeking a Help Desk Tier 2 Mac Windows professional for a full-time, benefits-eligible, onsite position based in the Mountain View, California area. The role provides hardware and software support for Windows and Mac desktops and laptops, and includes monthly travel to Reno, Nevada, and Portland, Oregon.
Requirements
- 1–2 years of related experience.
- Six months of experience with a vocational or technical school certificate, such as CompTIA A+ or Apple Support.
- Excellent problem-solving skills.
- Knowledge of Windows operating systems.
- Strong experience supporting iOS and macOS up to Tahoe.
- Working knowledge of Microsoft Office Suite.
- Excellent written and verbal documentation, collaboration, and communication skills.
- Strong analytical skills and the ability to work as a creative self-starter.
- Ability to interact with all levels of an organization in a professional, diplomatic, and tactful manner.
Responsibilities
- Provide hardware and software support for Windows and Mac desktops and laptops.
- Configure, test, and install printers, scanners, and network copier/printers.
- Use computer images to install and configure laptops and PCs.
- Ensure the latest approved BIOS updates and patches are applied to PCs and laptops.
- Support users with file-share and permissions issues.
- Track, log, and report each service request.
- Travel to Reno, Nevada, and Portland, Oregon, once a month.
- Perform other duties as assigned.
Benefits
- Benefits-eligible position; specific benefits are not listed.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
