Help Desk Technician

Trailer Bridge•Jacksonville, FL

About The Position

Trailer Bridge is seeking a motivated, customer-focused Help Desk Technician to provide technical support to employees across the organization. The role troubleshoots hardware, software, and connectivity issues and works to resolve IT-related requests promptly. The ideal candidate brings strong problem-solving skills, technical knowledge, and a commitment to excellent customer service.

Requirements

At least 1 year of experience in IT help desk, desktop support, or a related technical support role.
High school diploma or GED.
Working knowledge of Windows operating systems, Microsoft 365, and computer hardware.
Basic understanding of networking, troubleshooting, and user account management.
Strong communication, customer service, and problem-solving skills.
Ability to prioritize multiple requests in a fast-paced environment.

Nice To Haves

Associate degree in IT or a related field.
CompTIA A+ or similar IT certification.
Experience with Active Directory or Microsoft Entra ID.
Familiarity with IT ticketing systems.
Experience supporting employees across multiple locations.

Responsibilities

Provide first-level technical support for hardware, software, and network-related issues.
Troubleshoot and resolve computer, printer, email, and connectivity problems.
Install, configure, and maintain computers, software, and IT equipment.
Assist with employee onboarding and offboarding, including account setup and equipment preparation.
Support Microsoft 365 applications, password resets, and user access requests.
Track, document, and resolve technical issues through the IT ticketing system.
Escalate complex issues to senior IT staff when necessary.
Maintain IT equipment inventory and follow company security procedures.