Help Desk Technician

Flagler Technologies LLC • Boca Raton, FL

73d • $16 - $20 • Remote

About The Position

We’re more than just an IT support provider—we’re a team committed to delivering exceptional service while fostering growth and development within our ranks. Our mission is to empower the next generation of IT professionals by creating opportunities for leadership and career advancement. When you join us, you become part of a team that’s as invested in your success as we are in providing top-tier support to our clients.

Requirements

• 1–2 years of technical support, Help Desk, or similar IT experience.
• Industry-standard IT certifications, such as CompTIA A+, Network+, Microsoft, or similar credentials.
• A bachelor’s degree in Computer Science, Information Technology, or a related field.
• A combination of education, certifications, hands-on experience, or equivalent technical training.
• Basic technical troubleshooting and problem-solving skills.
• Strong written and verbal communication.
• The ability to listen to users, ask the right questions, and gather the information needed to understand an issue.
• The ability to clearly document support requests and troubleshooting performed.
• Good customer service skills and patience when working with users of varying technical abilities.
• The ability to recognize when an issue should be escalated.
• A willingness to learn, take direction, and continue developing your technical skills.
• The ability to collaborate effectively in a remote team environment.
• Humble, hungry, and people-smart qualities.

Responsibilities

• Responding to client support requests by phone, email, and chat.
• Troubleshooting common end-user technology issues.
• Gathering information and accurately documenting technical issues.
• Resolving basic support requests within your level of responsibility.
• Escalating more complex technical issues to the appropriate team.
• Collaborating with other technicians and team leads to provide a great customer experience.

Benefits

• 3 Weeks of Paid Time Off (vacation and sick time accrued, subject to manager approval).
• Healthcare Options with 75% of your premium covered.
• Dental & Vision Services
• Group Life Insurance
• 401k with up to 4% matching and immediate vesting
• Access to industry training and certification reimbursement to support your growth.
• Resume Writing Services after 1 year of employment to help you advance your career.
• Company computer and peripherals will be provided.
• Stipend for reliable internet connection.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level