Help Desk Technician (48571)

JRK Property Holdings•Los Angeles, CA

81d•$38 - $42•Onsite

About The Position

As a Help Desk Technician, you provide technical support to our internal users. Your focus is on troubleshooting hardware and software issues, assisting with systems, network and server maintenance, ensuring timely resolution of technical problems and addressing/resolving helpdesk tickets. You will utilize your experience in a help desk support role to promptly respond to help desk requests and provide technical support. You will troubleshoot hardware and software issues and escalate them as needed. You will install, configure, and maintain hardware and software components and collaborate with the IT team to ensure the efficient operation of all systems. You naturally treat everyone with respect and dignity, accept responsibility, take ownership of tasks, and follow through on commitments. These qualities, combined with your ability to maintain a high level of discretion and handle situations confidently in a fast-paced environment, will help you succeed in the position.

Requirements

Excellent verbal and written communication skills with the ability to write and speak clearly and free of typos or grammatical mistakes
Treats everyone with respect and dignity, accepts responsibility and takes ownership of tasks, follows through on commitments, and maintains confidentiality
Excellent organizational skills and attention to detail, strong time management skills with a proven ability to meet goals and deadlines
Ability to function well in a fast-paced, high-volume environment
Proficient with Microsoft Office Suite or related software
A High School Degree is required
Proven experience as a Help Desk Technician or similar role
Proficiency in Windows and Mac operating systems
Basic understanding of networking concepts
Excellent problem-solving and communication skills
Customer-oriented approach