Help Desk Technician

MARKS, O'NEILL, O'BRIEN, DOHERTY & KELLY P.C • Philadelphia, PA

8d • Onsite

About The Position

We are seeking a detail-oriented and client-focused Helpdesk Technician to join our IT team at a well-established law firm. This role is ideal for a motivated individual with strong technical troubleshooting skills and a commitment to providing exceptional support in a professional services environment. As a Helpdesk Technician, you will be the first point of contact for attorneys, paralegals, and administrative staff experiencing technical issues. Your ability to communicate effectively, resolve problems efficiently, and maintain confidentiality is essential in our fast-paced legal environment.

Requirements

• 2+ years of experience in IT support or helpdesk roles, preferably in a professional services or legal environment.
• Strong troubleshooting and critical thinking skills.
• Familiarity with Active Directory/EntraID, Microsoft 365, and Windows OS.
• Experience supporting third-party applications (e.g., Adobe, web browsers).
• Knowledge of VPN technologies
• Excellent communication and interpersonal skills.
• Ability to handle sensitive information with discretion.
• Ability to lift technical equipment up to 50lbs

Nice To Haves

• Familiarity with various mobile devices and technology is a plus.
• Relevant certifications (CompTIA, Microsoft, etc.) and a college degree are a plus.

Responsibilities

• Respond to and resolve helpdesk tickets in a timely and professional manner.
• Provide technical support for Windows OS, Microsoft Office Suite, and legal-specific applications.
• Manage user accounts in Active Directory and Microsoft 365 (creation, deactivation, password resets).
• Assist with email setup and troubleshooting (Exchange, ActiveSync, mobile devices).
• OS imaging, installation of applications, programs, drivers, etc.
• Support video conferencing tools such as Microsoft Teams, Zoom, and WebEx.
• Install and configure Windows-based workstations and peripherals.
• Map network drives and printers; troubleshoot connectivity and hardware issues.
• Provide basic network support (TCP/IP, VPN configuration).
• Maintain accurate IT documentation and follow internal procedures.
• Collaborate with IT team members and escalate issues when necessary.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 11-50 employees