Help Desk Technician

all O'Neal Industries' Affiliates•Lisle, IL

19d•Onsite

About The Position

The Help Desk Technician is the first point of contact for IT support and assists employees with hardware, software, and network-related issues. The role requires strong troubleshooting and customer service skills, as well as the ability to work independently and collaboratively. The position requires in-office attendance and follows a 7am–4pm schedule.

Requirements

Associate’s or Bachelor’s degree in IT, Computer Science, or a related field, or equivalent experience.
Preferred 1–2+ years of experience in an IT support or help desk role.
Proficiency with Windows 10 and 11 troubleshooting.
Basic networking knowledge, including IP addressing, Wi-Fi troubleshooting, and VPN setup.
Strong problem-solving and critical-thinking abilities.
Excellent verbal and written communication skills.
Patience and ability to assist users with varying levels of technical expertise.
Strong attention to detail and ability to multitask.
Strong customer service skills.

Nice To Haves

Familiarity with NinjaOne, Microsoft Dynamics GP, Azure, Office 365, and iOS devices.
Experience with IT ticketing systems.

Responsibilities

Respond to and resolve IT support tickets by phone, email, Microsoft Teams, and in person.
Diagnose and troubleshoot hardware, software, and network-related issues.
Install, configure, and maintain computer systems, peripherals, and mobile devices.
Assist with employee onboarding and offboarding, including workstation setup and software installation.
Document support requests, resolutions, and troubleshooting steps in the ticketing system.
Support IT team projects, system updates, and process improvements.
Provide employees with guidance on IT best practices and security policies.
Escalate complex technical issues to senior IT staff as needed.