Help Desk Technician

Lithia & Driveway•Tigard, OR

1d•$60,000 - $85,000•Hybrid

About The Position

The DFC Help Desk Technician will have a variety of responsibilities that include processing general system support requests from Driveway Finance Corporation employees, administrative duties for the hardware ordering, and daily department support. Driveway Finance Corporation (DFC) is a modern automotive lender and part of the Lithia & Driveway (LAD) family, one of the largest automotive retailers in North America and where we exemplify “Auto Done Easy”. DFC provides flexible, customer-focused financing solutions that support both retail and commercial clients. Our innovative approach combines technology with personalized service to simplify the vehicle financing experience. At DFC, we're driving the future of auto finance!

Requirements

Working knowledge of phone and network technologies
1 year experience of technical support preferred
Strong attention to detail.
Sense of urgency.
Excellent communication.
PC skills including knowledge and use of MS Office (Excel, Word, Windows, etc.)
High School graduate or equivalent, 18 years or older required.

Nice To Haves

Does the right thing, takes action and adapts to change.
Self-motivates, believes in accountability, focuses on results, makes plans and follows through.
Desire to learn new systems and technology and processes.
Believes in humility, shares best practices, desires to keep learning, measures performance and adapts to improve results.
Thrives on a team, stays positive, lives our values.

Responsibilities

Level 1 support for DFC Systems
Respond to inbound calls and assist with ticket creation and updates
Provide basic ticketing support and issue tracking assistance
Coordinate system support issues with Business Analysts, Lithia IT support and third-party vendors to meet the DFC SLA’s
Troubleshoot and provide hardware and software support for end users
Assist with DFC phone system management, support, and monitoring.
Assist in updating, testing, and implementing new systems for DFC.
Process onboarding/transfers/off-boarding tickets & documentation and provide first day support for new DFC employees.
Process hardware requests, station setup, and assist in managing the DFC tech inventory.
Handles diverse supportive tasks that may need immediate attention.
Process correspondence, forms, and other documents which would include scanning and saving documents as needed.
Other duties as assigned.