Help Desk Technician

Pomeroy • Plano, TX

2h

About The Position

Under direct supervision, the Help Desk Technician responds to basic customer inquiries and requests. The role answers telephone calls, records inquiry outcomes in account history records, initiates required confirmations, and processes customer requests through telephone, fax, mail, or other communication methods.

Requirements

• High school diploma or G.E.D.
• Zero or more years of customer service or other telephone experience.
• Experience working with organizational functions and personnel.
• Experience working with fax machines, computer software, and telephone technology.
• Experience working with and skilled in the use of help desk software.
• Basic business and analytical problem-solving skills.
• Basic communication skills.
• Ability to follow oral and written directions.

Responsibilities

• Answer telephones and respond to basic customer questions using established methods provided in training.
• Forward calls to appropriate personnel.
• Record calls and inquiry results on account history records and initiate required confirmations.
• Process customer requests by sending faxes, returning telephone messages, sending mail documents, or using other related communication methods under direct supervision.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED