Help Desk Technician

The Ohio State University

3d • Onsite

About The Position

Responsible for receiving, resolving, escalating, and monitoring customer issues/requests. The Help Desk Coordinator provides immediate assistance and problem resolution, whenever possible, for service inquiries concerning utilization and information regarding all OSUMC computer systems applications, telephony and paging systems, personal computers and peripherals. Critical tasks performed by this area also includes communicating, tracking and reporting computing environment outages.

Requirements

• High school diploma or GED
• 1 year of Help Desk/Operations experience
• Excellent phone-based communication skills
• Working knowledge of desktop hardware, peripheral devices, and their connectivity in wired and wireless environments
• Familiarity with PC hardware, computer terminology, operating systems, and applications

Nice To Haves

• Experience with Microsoft operating systems and Microsoft Office products
• Prior experience in a direct, phone-based customer service role
• Industry certifications

Responsibilities

• Receiving, resolving, escalating, and monitoring customer issues/requests.
• Providing immediate assistance and problem resolution for service inquiries concerning utilization and information regarding all OSUMC computer systems applications, telephony and paging systems, personal computers and peripherals.
• Communicating, tracking and reporting computing environment outages.

Benefits

• An array of retirement plan options, each with a generous employer contribution.
• Affordable health insurance options, including dental, vision and prescription coverage that begin on day one.
• Paid vacation and sick leave, including short and long-term disability and paid parental leave.
• Get the most out of the Public Service Loan Forgiveness program.
• Medical, dental and vision coverage, with Ohio State paying a significant portion of the cost.
• Paid time off, including sick and vacation time and 11 holidays.
• State retirement plan or an alternative retirement plan, both with generous employer contributions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED