Help Desk Technician

Smile Doctors • Dallas, TX

1d • Hybrid

About The Position

Responsible for providing initial and on-going IT (Internet Technology) Help Desk support for all Team Members either working at the clinics or from home. This role requires regular use of approved AI tools to perform assigned tasks more efficiently and effectively. AI is a core part of how work is done in IT at Smile Doctors, and team members are expected to actively adopt and responsibly use AI in their daily work, in alignment with company policies.

Requirements

• High school diploma or equivalent required
• Six (6) months previous Help Desk experience required; one (1) year preferred
• Basic teamwork Skills
• Basic multitasking and prioritization skills
• Ability to listen and understand information verbally and in writing

Nice To Haves

• COMPTIA A+ and/or Network+ certification preferred

Responsibilities

• Troubleshoot computer or network issues in a timely manner
• Explain computer issues to non-technical team members
• Effectively communicate with IT Team Members
• Troubleshoot Patient Management System issues
• Set up and maintain computer equipment as needed

Benefits

• Competitive salary
• Medical, dental, vision and life insurance
• Short and long-term disability coverage
• 401(k) plan
• 3 weeks paid time off in your first year + paid holidays
• Discounts on braces and clear aligners for you and your family members

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees