Help Desk Technician

American Battery Solutions • Springboro, OH

3d • Onsite

About The Position

The Help Desk Technician will provide technical support to ABS internal clients. The Help Desk Technician is responsible for troubleshooting and resolving IT productivity issues.

Requirements

• Associates degree in an Information Technology discipline or related field of study or equivalent experience.
• Minimum one (1) year experience in IT help desk or support level function.
• Proficient understanding of computer hardware and software.
• Experience with Windows and macOS operating systems.
• Familiarity with Microsoft Office Suite and cloud-based productivity tools.
• Strong problem-solving skills and attention to detail.
• Excellent communication and customer service skills.
• Previous help desk or customer support experience.
• Eagerness to learn and a passion for technology.
• A strong desire to build a career in IT support.

Nice To Haves

• Relevant IT certifications (CompTIA A+, Network+, or similar) preferred.

Responsibilities

• Provide first-line technical support via phone, email, or in-person to end-users.
• Troubleshoot and resolve hardware and software issues for desktops, laptops, and mobile devices.
• Install, configure, and maintain operating systems and software applications.
• Assist with account provisioning and password resets.
• Assist in the setup and maintenance of IT equipment and infrastructure.
• Collaborate with senior technicians to escalate and resolve complex technical issues.
• Document and track support requests in our ticketing system.
• Ensure a high level of customer satisfaction through effective communication and issue resolution.
• Stay up-to-date with the latest technology trends and industry best practices.
• Adhere to federal and state regulations.
• Adhere to all company policies, processes, and procedures.
• Performs other duties as requested, directed, or assigned.
• Predictable and reliable attendance.

Benefits

• Paid time off includes 3 weeks vacation, up to 72 hours sick, 15 holidays, and parental leave.
• 100% company-paid medical, dental, vision, short-term disability, long-term disability, and life insurance.
• Flexible Spending Account (FSA) and Health Savings Account (HSA) offerings.
• Company provided 401K savings plan with immediately vested matching contributions to help you save for retirement.
• Voluntary benefits offerings.
• Tuition assistance.
• Employee Referral Program.
• Employee development and career growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree