Help Desk Technician
About The Position
Data System Services is a full-service IT company providing software development, networking, technical support, data, and cybersecurity solutions for a family of companies across industries including transportation, insurance, and concrete. The Help Desk Technician serves as a main point of contact for IT issues submitted to the help desk, answering technical questions promptly and providing strong customer service. The position is fully onsite in Sterling Heights, Michigan. The available schedule is Sunday through Wednesday, 2:30 a.m. to 12:30 p.m. The starting rate is $20.00 per hour, with shift premiums of $1.00 per hour for work between 6 p.m. and midnight and $2.00 per hour for work between midnight and 6 a.m.
Requirements
- Have basic IT knowledge.
- Have an interest in pursuing a career in IT.
- Be able to multitask and prioritize a changing workload.
- Have a flexible schedule and the ability to work overtime if needed.
- Have strong organizational and communication skills.
- Be reliable and dependable.
- Have strong customer service skills.
Responsibilities
- Serve as the main point of contact for internal customers seeking technical assistance by phone or email.
- Perform remote troubleshooting using diagnostic techniques and relevant questions for internal customers.
- Provide remote support and software loading for handheld and tablet technology tools.
Benefits
- Shift premiums: an additional $1.00 per hour for work between 6 p.m. and midnight, and an additional $2.00 per hour for work between midnight and 6 a.m.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
