Help Desk Technician
Sonaca•San Diego, CA
•$37 - $42•Onsite
About The Position
Seeking a motivated and customer-focused IT & Telecom Support Specialist to provide dedicated support to the IT/Information Assurance and Security Division at FRCSW. In this role, you will act as the primary liaison for telecommunications services, deliver comprehensive end-user technical support, and manage critical IT assets and systems. The ideal candidate is an excellent problem-solver with experience in a government or military environment.
Requirements
- Has three (3) to 10 years of experience in Information Technology (IT) and a background in cybersecurity technologies/policy organizations.
- BS or BA degree in a Computer Science or "Relevant Technical Discipline".
- Must be able to sit and stand for extended periods, in an office environment.
- Current Secret clearance is required.
Responsibilities
- Serve as the primary liaison between FRCSW customers and NCTS San Diego, managing work orders from initiation to closure, including cost estimates and final billing, to guarantee customer satisfaction.
- Manage the timely escalation of technical issues to appropriate support teams and IT leadership, ensuring effective resolution and contributing to future prevention strategies.
- Perform daily management of MS Teams-based VTC and conference room systems, including proactive troubleshooting, system upgrades, and new room installations.
- Administer and support Secure Video Teleconferencing (sVTC) systems, handling scheduling and providing direct user assistance.
- Troubleshoot complex VTC issues involving Codec hardware, network configurations (VLANs), software, and inter-device connections.
- Provide expert technical support and guidance to local and remote users on telecommunication systems, hardware (PCs, peripherals), software, and network issues.
- Configure, install, and support government-furnished hardware and peripherals.
- Respond to, diagnose, and resolve incoming technical assistance requests.
- Administer, configure, and maintain the enterprise Mobile Device Management (MDM/EMM) platform, including managing mobile application deployments.
- Maintain a precise, audit-ready master inventory of all FRCSW phone lines, mobile devices, and IT assets, conducting regular audits and tracking equipment.
- Create and maintain user-facing documentation, training guides, and Standard Operating Procedures (SOPs).
- Implement and maintain computer security measures in accordance with established protocols.
Benefits
- 401(k) retirement savings plan with a percentage company-match contribution
- Competitive wages
- Paid holidays
- Paid time off
- Medical, dental, vision, life, and accidental insurance
- Short-term disability
- Long-term disability
- Employee assistance plan — for access to counseling, consulting and other community resources
- Wellness program
- Tuition assistance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
