Help Desk Technician
About The Position
We are seeking a reliable and internal customer-focused IT Help Desk Technician to serve as a key member of our Information Technology team by providing technical support. The Help Desk Technician will troubleshoot hardware, software, network, account, and access-related issues; respond to support requests; assist with onboarding and offboarding; and escalate complex technical issues when appropriate. The ideal candidate is an excellent communicator who enjoys helping people, approaches problems methodically, stays organized, and can balance multiple support requests while maintaining a high level of professionalism. The Help Desk Technician reports to and assists the Systems Administrator.
Requirements
- High school diploma or equivalent (associate degree or technical education in Information Technology or a related field is preferred)
- Minimum of three (3) years of experience in a help desk role, technical support, or a similar role
- Working knowledge of Windows operating systems and common desktop and mobile applications
- Working knowledge and general understanding of network systems
- Knowledge of common software programs
- Strong customer service skills and the ability to work effectively with users of varying technical abilities
- Excellent communication and interpersonal skills
- Friendly and professional, with the ability to create a welcoming atmosphere
- Strong organizational skills, attention to detail, and ability to prioritize multiple requests while managing time effectively
- Able to maintain accurate documentation and follow established procedures
- Self-motivated learner and committed to keeping up with rapidly changing technology
- Able to take initiative
- Able to multitask and stay calm under pressure
- Dependable and punctual
- Must maintain confidentiality and comply with HIPAA and company policies
Nice To Haves
- Experience within a healthcare setting is preferred but not required
Responsibilities
- Diagnose and resolve hardware, software, operating system, connectivity, mobile device, printer/photocopier, phone, and other IT-related issues using strong problem-solving skills.
- Install, configure, and maintain desktop computers, laptops, monitors, printers, mobile devices, and other IT equipment
- Create, update, and manage user accounts, permissions, and access to systems in accordance with company policies
- Accurately document incidents, troubleshooting steps, resolutions, and follow-up activities in the IT ticketing system
- Assist with employee onboarding and offboarding
- Maintain accurate hardware and software inventory records
- Assist with IT projects, system upgrades, software deployments, and technology rollouts
- Perform other IT-related duties as assigned
Benefits
- Health, dental, and vision insurance
- Life insurance
- Critical illness insurance
- Short-term and long-term disability insurance
- 401(k) with 4% employer match
- Profit sharing
- Up to 6 weeks of PTO
- Up to 6 weeks of family bonding leave
- 8 paid holidays
- Free catered lunches
- Employee assistance programs
- Free counseling services
- Free and discounted legal services
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
