Help Desk Technician
MARKS, O'NEILL, O'BRIEN, DOHERTY & KELLY P.C•Philadelphia, PA
About The Position
The Help Desk Technician is the first point of contact for attorneys, paralegals, and administrative staff experiencing technical issues at a well-established law firm. This detail-oriented, client-focused role provides technical troubleshooting and support in a fast-paced legal environment. Effective communication, efficient problem resolution, and discretion in handling confidential information are essential. The position is scheduled Monday through Friday during the day for 35 hours per week, with overtime as needed.
Requirements
- At least 2 years of experience in IT support or helpdesk roles.
- Strong troubleshooting and critical thinking skills.
- Familiarity with Active Directory/EntraID, Microsoft 365, and Windows OS.
- Experience supporting general third-party applications, such as web browsers and cloud applications.
- Knowledge of VPN technologies.
- Excellent communication and interpersonal skills.
- Ability to handle sensitive information with discretion.
- Ability to lift technical equipment weighing up to 50 pounds.
Nice To Haves
- Experience in a professional services environment; experience in any legal environment is a plus.
- Familiarity with various mobile devices and technology.
- Relevant certifications, such as CompTIA or Microsoft certifications.
- A college degree.
Responsibilities
- Respond to and resolve helpdesk tickets in a timely and professional manner.
- Provide technical support for Windows OS, Microsoft 365/Office, and legal-specific applications.
- Manage user accounts in Active Directory and EntraID, including creation, deactivation, and password resets.
- Assist with email setup and troubleshooting involving Intune, Exchange Online, and mobile devices.
- Perform OS imaging, including Microsoft Autopilot, and install applications, programs, and drivers.
- Support video conferencing tools such as Microsoft Teams, Zoom, and WebEx.
- Install and configure Windows-based workstations and peripherals.
- Map network drives and printers, and troubleshoot connectivity and hardware issues.
- Provide basic to advanced network support, including TCP/IP and VPN configuration.
- Maintain accurate IT documentation and follow internal procedures.
- Collaborate with IT team members and escalate issues when necessary.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
