HELP DESK TECHNICIAN

St Louis Public Library•St. Louis, MO

1h•Onsite

About The Position

The St. Louis Public Library is seeking a Help Desk Technician to join the Technology Department. The Help Desk Technician is responsible for providing Level 1 support to Library staff. We are looking for an ideal candidate who is willing to learn everything and are enthusiastic about helping people.

Requirements

Associate’s degree or equivalent from two-year college or technical school
1- 3 years of Technology work experience required
Excellent written and verbal communication skills and an ability to communicate effectively with technical and non-technical users
An ability to prioritize and multitask, troubleshoot, and problem solve
Strong organizational skills and attention to detail
An ability to work well as a team member
A dependable vehicle for the purpose of responding to support calls at all St. Louis Public Library locations.

Nice To Haves

CompTIA A+ certification preferred
Windows 10 and 11 desktop systems
Hardware support
Google Workspace
Microsoft Office Suite

Responsibilities

Respond to incoming telephone calls and Help Desk ticket requests from users experiencing problems with hardware and other equipment.
Respond to incoming telephone calls and Help Desk ticket requests from users experiencing problems with basic software.
Provide basic support for problems with desktops, laptops, Chrome devices, printers, scanners, mobile devices, etc.
Thoroughly document troubleshooting progress in ticketing system
Troubleshoot issues before escalating tickets to the next level of support
Image and install new computers
Follow surplus procedures for equipment that is no longer needed
Maintain an accurate inventory of technology equipment
Complete other duties as assigned