Tier 2 Help Desk Technician

SERVIT INC•Kennesaw, GA

2d•$55,000 - $65,000•Hybrid

About The Position

ServIT, a Managed Service Provider (MSP) based in Kennesaw, GA, is seeking an experienced Tier 2 Help Desk Technician to resolve advanced technical issues for our nationwide client base. This role involves hands-on troubleshooting, system maintenance, and knowledge-sharing across diverse IT environments, both remotely and on-site.

Requirements

5+ years in IT support
Expertise in Microsoft Windows Server (2008, 2012) including Active Directory, DHCP, DNS, RDP, and related services.
Expertise in Microsoft Windows Desktop OS (Windows XP-10) and patch management.
Expertise in IT security concepts, including NTFS permissions and Share permissions.
Expertise in Microsoft Exchange, Office365, and collaboration tools.
Expertise in Network management, including VPN protocols, Cisco, SonicWall, WatchGuard, and Meraki.
Expertise in Hardware maintenance for HP, Dell, IBM, and Lenovo servers and peripherals.
Exceptional troubleshooting and customer service orientation.
Strong understanding of business productivity applications (Microsoft Office, Office365, etc.).
Criminal background check, E-Verify citizenship check, and motor vehicle report.
Local travel to client sites required.
Drug/alcohol-free workplace with non-smoking policies.

Nice To Haves

Experience in an MSP environment is a plus.

Responsibilities

Resolve complex technical issues escalated from Tier 1 support.
Maintain the uptime and integrity of customer environments, specializing in Intel virtualization, desktop/server systems, and LAN/WAN appliances.
Support servers, desktops, and network hardware, including routers, switches, firewalls, and wireless technologies.
Document solutions, communicate effectively with clients and teams, and follow established processes and procedures.
Provide proactive customer service and maintain accountability through issue resolution.
Travel locally to client sites as needed.