Help Desk Technician

TEKsystems•Powell, TN

6d•Onsite

About The Position

Our client is looking to add a help desk technician to their team on a 6-month contract to hire basis. This tech will support healthcare end-users with the client's automated inventory management/charge capture systems as well as some general PC software issues. The system uses RFID technology to monitor inventory levels and track medical device/consumable usage for healthcare providers and integrates the data into providers' existing IT systems. The team gets about 400-500 tickets/month and uses a Salesforce ticketing system. Techs should have a solid understanding of IT basics/fundamentals. Big on career advancement and growth opportunities and they are looking for a candidate with call center experience, strong customer service skills, good communication, and most importantly initiative to learn and grow with the team.

Requirements

Solid understanding of IT basics/fundamentals.
Call center experience.
Strong customer service skills.
Good communication skills.
Initiative to learn and grow.
Excellent Written and verbal communication.
Previous customer support experience.

Nice To Haves

Experience with RFID technology.
Experience with Salesforce ticketing system.

Responsibilities

Support healthcare end-users with automated inventory management/charge capture systems.
Address general PC software issues.
Monitor inventory levels and track medical device/consumable usage using RFID technology.
Integrate system data into providers' existing IT systems.
Handle approximately 400-500 tickets per month using a Salesforce ticketing system.