Help Desk Technician
WellSky•Overland Park, KS
•Onsite
About The Position
The Help Desk Technician is responsible for providing triage technical support to internal end users at WellSky. The scope of this job includes providing support to end users on a variety of issues, including hardware, software, desktop applications, and networks.
Requirements
- Bachelor's degree in a related field or equivalent work experience
- 0-1 years related work experience
Nice To Haves
- Experience with Microsoft Office applications (Outlook, Word, Excel, PowerPoint, etc.)
- Familiarity with Apple products (MacOS and iOS) and Windows operating systems.
- Healthcare industry experience
Responsibilities
- Conduct troubleshooting and resolution of end user support issues.
- Support user provisioning as needed, including all required onboarding and offboarding steps.
- Provide assistance for repeatable and well-defined end user support activities.
- Perform other job duties as assigned.
Benefits
- Excellent medical with Rx, dental, and vision benefits
- Mental Health support through EAP
- Generous paid time off, plus 13 paid holidays
- 100% vested 401(K) retirement plans
- Educational assistance up to $2500 per year
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
