HELP DESK TECHNICIAN

VSolvit•Ventura, CA

1h•$24 - $26•Onsite

About The Position

VSolvit LLC is currently seeking an IT Helpdesk Technician to support our facility in Ventura, CA. They are responsible for the coverage and coordination of the Help Desk within the IT department. This position will include but are not limited to: remote user support, new user creation, troubleshooting laptop systems, virtual servers, network equipment, presenting solutions to problems, and learning/assisting with support and functions of IT infrastructure. Technical customer service to employees is a major part of this position and requiring a self-motivated person who enjoys working with a wide variety of people daily. They must be good at providing remote support over the telephone and in person, and be consistently positive, patient, and professional with technical / non-technical employees, vendors, and co-workers. This is a hands-on technical role with the opportunity to grow ones IT skills in a growing and technically diverse Ventura based technology company.

Requirements

Associate degree in Computer Sciences/Information Systems OR experience of 2+ years performing help desk and network administration in a corporate environment
Active Directory
Ability to communicate technical information to nontechnical personnel
Knowledge of computer and/or network security systems, applications, procedures and techniques
Skill in organizing resources and establishing priorities
Excellent verbal and written communication skills
Ability to learn and support new systems and applications

Nice To Haves

Experience with ManageEngine Service Desk
Knowledge of VoIP systems and telephony is desired
Ability to effectively prioritize and execute tasks in a dynamic environment.
Linux/Unix experience preferred
Strong attention to detail
Highly self-motivated and self-directed
Strong customer service orientation
Duties may require being on call periodically and working outside normal working hours (Overtime paid during evenings and weekend)
CompTia Security+ certification
Secret level security clearance or ability to obtain

Responsibilities

Provide help-desk support and resolve problems to the satisfactory expectations
Modify configurations, utilities, software settings, etc. for the local workstations
Collaborate with team-members in defining new organizational processes and hardware standardization
Install, configure and maintain personal computers, file servers, network cabling, and other related equipment, devices and systems; adds or upgrades and configures disk drives, printers and related equipment
Maintain network security, including maintaining firewalls, configuring VPN, managing host security, file permissions, file system integrity, and adding and deleting users
Troubleshoots network, system and applications to identify malfunctions and other operational difficulties
Identify recurring technical issues and propose solutions to address the root of the problems
Independently investigate and implement solutions to technical issues
Solve technical help tickets submitted via phone, email
Responsible for the creation and termination of user logons within the network and email systems.
Maintenance of email accounts.
Maintain the laptop checkout pool systems.
Imaging and setup of new hardware.
Other duties may be assigned.