Entry Level - Help Desk Technician

Tularosa•Tularosa, NM

19d

About The Position

Tularosa Communications is hiring an entry-level Help Desk Technician for its Managed Services Department. The role provides an opportunity to begin a technology career by supporting customers and the internal team. The technician serves as an initial contact for technical assistance, creates and routes tickets, documents customer issues, and provides basic information about the company’s products and services. The position offers opportunities to learn and grow, pursue industry certifications, and advance to higher-level technician roles. Successful attainment of the position is contingent upon satisfactory completion of a background check and drug test.

Requirements

Strong interest in technology and a desire to learn about the industry.
Excellent communication skills and a friendly, helpful attitude.
Strong organizational skills and attention to detail.
High school diploma or equivalent.
Valid driver's license.
Ability to pass a fingerprint-based background check.
Ability to pass a drug screening.
Ability to sign a CJIS Security Addendum.

Responsibilities

Serve as the first point of contact for technical assistance by telephone or through the Help Desk ticketing system.
Generate help desk tickets and route them to experienced technicians for resolution.
Accurately document customer issues in the ticket database.
Provide basic information about the company’s business-related products and services.
Work toward gaining industry certifications to advance to higher-level technician roles.
Perform additional duties as assigned by management.