Help Desk Technician
Mercantile Bank•Grand Rapids, MI
•Hybrid
About The Position
Join Mercantile Bank as a Full Time Help Desk Technician and embark on an exciting career in the technology field! This is a unique opportunity for individuals eager to learn and grow, with a strong passion for delivering exceptional customer service. Primary responsibilities: Eagerly assist and train internal Mercantile Employees with hardware and software issues and upgrades. Deliver quick and creative solutions. Learn and grow your career in technology.
Requirements
- Understanding of Windows operating systems.
- Knowledge of PC hardware components.
- Proficiency in software troubleshooting.
- Effective time management.
- Ability to function well in a fast-paced environment.
- Strong organization and attention to detail.
- Exceptional interpersonal and customer service skills.
- Flexibility to travel to Mercantile Bank locations.
- Ability to lift moderate weights.
- At least 1 year of related experience.
- Two-Year college degree or specialist certifications.
- Must be able to work the required schedule of 8am - 5 pm Monday thru Friday and every sixth Saturday from 8:30am - 12pm. Comp time is provided when working a Saturday.
Responsibilities
- Assist and train internal Mercantile Employees with hardware and software issues and upgrades.
- Deliver quick and creative solutions.
- Support end-users with resolving technical issues related to their systems, phones, and PCs.
- Serve as the primary point of contact for internal bank IT Help Desk support, promptly addressing incoming inquiries through various channels.
- Triage support calls, record inquiries, and resolve tickets efficiently.
- Provide training to end-users.
- Create documentation for common issues.
- Demonstrate exceptional problem-solving skills.
Benefits
- Competitive compensation
- Bonus opportunities
- Best-in-class benefit options
- Minimum of 3 weeks' vacation
- Sick time
- 11 paid holidays
- Generous 401k match of 5%
- Company paid life insurance
- Tuition reimbursement
- IVF assistance
- Adoption assistance
- Zero-interest loans for fitness equipment
- Zero-interest loans for business attire
- Discounted bank services
- Employee stock purchase plan
- 529 savings plans
- Health savings accounts
- Flexible spending accounts
- Legal protection
- Exceptional training and development opportunities
- Encouragement to connect with community through volunteer opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
251-500 employees
