Help Desk Technician - Tier 1

TEKsystems • Bellevue, WA

1d • $28 - $32 • Onsite

About The Position

Our client is seeking Tier 1 Help Desk Technicians to join its Service Desk team supporting a fast-paced, highly technical environment. Candidates will support Windows-based systems, endpoint devices, user onboarding, access management, hardware troubleshooting, and desktop support. Successful candidates will have strong customer service skills, excellent communication abilities, and experience supporting end users in enterprise environments. The team currently supports approximately 250-290 new tickets per week across user requests, access management, onboarding activities, hardware support, and desktop troubleshooting. Technicians will work closely with highly technical users and must be able to communicate effectively while maintaining a positive customer experience.

Requirements

• Strong customer service skills
• Excellent communication abilities
• Experience supporting end users in enterprise environments
• Help desk support
• Help desk
• Troubleshooting
• Windows
• Access management
• Confluence
• ServiceNow
• Automation

Responsibilities

• Support Windows-based systems
• Support endpoint devices
• User onboarding
• Access management
• Hardware troubleshooting
• Desktop support

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed