Help Desk Technician (Tier 1)

CNWR • Toledo, OH

1d • Hybrid

About The Position

Do you get a little thrill when you turn a frustrated client into a happy one? Do you stay calm when the tickets are stacking up and three people need you at once? Are you the one friends and family call when their tech breaks? Perfect! You might be a Help Desk Technician. If you are looking to work for a fast-growing company with an enticing culture, CNWR may be the right place for you. We at CNWR are a tight-knit work community that specializes in Network Configuration, Cyber Security, Virtualization, Automation, IT Support, and Consulting. We are currently looking for a Help Desk Technician to be the first point of contact for our partners and clients. This is an entry-level role on CNWR's team, where you'll triage and resolve tickets, support users, and keep communication flowing in a fast-paced, high-pressure environment. While you'll build real technical skills here, what matters most is a partner-first attitude and genuine empathy. This role is ideal for someone who wants to launch and grow an IT career on a team that has their back.

Requirements

• Proficiency in Microsoft Office Suite
• 1–3 years of experience in IT services
• Basic comprehension of computer networking
• Experience with a ticketing platform

Nice To Haves

• Have a Home Lab?
• Love Helping People?

Responsibilities

• Monitor the Service Desk for new tickets and triage them for the Help Desk team.
• Resolve issues to partner satisfaction, and run the escalation process for tickets that can't be triaged.
• Split multi-issue tickets into clear, approachable individual tickets.
• Set up, deploy, and update configurations, utilities, and software for workstations.
• Perform moves, adds, changes, and deletes in Active Directory and Microsoft365.
• Monitor and respond quickly and effectively to client-facing and internal communications.
• Perform, update, and document procedures in CNWR systems.
• Stay current on CNWR tools, processes, and modern technology standards.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed