Help Desk Technician- Level II

Sentrillion•Sierra Vista, AZ

103d•Onsite

About The Position

Join Sentrillion as a Full-Time/Non-Exempt Help Desk Technician- Level II in Sierra Vista, AZ. In this role, you will have the chance to work onsite, providing essential support and solutions to our valued customers. You will be part of a dynamic team that values innovation, excellence, and integrity. This position is 24/7 coverage for our Help Desk. Successful candidates must be able to work evenings and overnights as well as daytime hours. Your dedication to high-performance and forward-thinking will be instrumental in delivering top-notch service to our clients. If you thrive in a professional environment that is customer-focused and are ready to take on new challenges, apply today!

Requirements

High school diploma or equivalent experience
1-3 years of relevant experience
Proficiency in computer peripherals, hardware, and software
Ability to troubleshoot a variety of computer issues
Capacity to obtain and maintain necessary government-issued security clearances
Dedication to learning and adapting to new technologies
Strong problem-solving skills
Must be able to use Microsoft Windows and Office platforms
Ability to work designated schedule which includes weekends and Holidays as well as maintain attendance and punctuality.
Valid driver's license; ability to meet Sentrillion Safe Driving Requirements.

Nice To Haves

Organized and able to prioritize tasks effectively
Excellent communication skills, both written and verbal
Flexible and able to adapt to changing business needs
Strong detail-oriented skills; able to multi-task and change priorities quickly.

Responsibilities

Play a crucial role in providing technical support to a diverse range of stakeholders including customers, maintenance technicians, technical trainers, engineering personnel, and more.
Ensuring the smooth installation, maintenance, and repair of electrical cabling, infrastructure, equipment, and control systems.
Open, update, and close maintenance records in the Nationwide Operations Resource Management Ticket system; document all actions taken to resolve issues.
Create, update, and close trouble ticket records in the Nationwide Operations Resource Management Ticket System; document all actions taken to resolve issues.
Provide telephonic technical assistance and support.
Assign trouble tickets to appropriate maintenance personnel.
Monitor and report status of open trouble tickets.
Provide after-hours on-call telephonic technical support according to published schedule.
Remotely install software and device drivers on computers.
Remotely troubleshoot computer operating systems for hardware and software problems.