Help Desk Technician III
About The Position
Join GDIT as an Executive Support Help Desk Technician III and build an impactful career in enterprise IT, collaborating with people who are driven and resourceful like you. As an Executive Support Help Desk Technician III, the work you'll do at GDIT will directly support the mission of the U.S. Department of Education by ensuring executive leadership maintains uninterrupted access to the technology and services required to lead the Department and serve the American public. You will play a critical role in delivering white-glove IT support to senior government officials, executives, and VIP customers, ensuring rapid resolution of technical issues and exceptional customer experiences.
Requirements
- Associate's Degree in Information Technology, Computer Science, or related field; equivalent experience may be considered.
- 3+ years of IT support experience, including direct support of executive or VIP customers.
- Windows 10/11 Administration
- Microsoft 365 Applications and Services
- Active Directory and Azure Active Directory
- Microsoft Teams and Collaboration Technologies
- Mobile Device Support (iOS and Android)
- ServiceNow Ticket Management
- Remote Support and Troubleshooting Tools
- Hardware and Peripheral Troubleshooting
- Network Connectivity and VPN Support
- Ability to obtain and maintain a Public Trust clearance.
- U.S. Citizenship Required.
- Excellent verbal and written communication skills.
- Demonstrated ability to work with senior government executives and VIP customers in high-visibility environments.
- Strong troubleshooting, problem-solving, and customer service skills.
- Ability to work independently and manage multiple priorities simultaneously.
Responsibilities
- Provide advanced technical support for Executive Leadership, Senior Executive Service (SES) personnel, political appointees, and VIP customers across the Department.
- Collaborate with Service Desk, Engineering, Cybersecurity, Network Operations, Telecommunications, and Field Support teams to resolve complex technical issues and restore service quickly.
- Drive operational excellence by proactively identifying technology risks, coordinating escalations, managing major incidents affecting executive customers, and ensuring timely communication throughout the resolution process.
- Utilize enterprise technologies including Microsoft Windows 11, Microsoft 365, Azure Active Directory, Microsoft Teams, Intune, ServiceNow, Active Directory, VPN solutions, mobile device management platforms, and remote support tools.
- Provide onsite support at Department of Education facilities.
- Occasional after-hours and on-call support may be required to support executive operations.
Benefits
- Comprehensive benefits and wellness packages
- 401(k) with company match
- Competitive pay
- Paid time off
- Full flex work weeks where possible
- Variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
- Short and long-term disability benefits
- Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
