Help Desk Technician I

San Diego LGBT Community Center • San Diego, CA

1d • $23 - $24

About The Position

Reporting to the Director of IT, the Help Desk Technician will be responsible for providing technical assistance and support related to computer systems, hardware, and software. The Help Desk Technician will respond to queries, run diagnostics and programs, isolate problems, and determine/implement solutions.

Requirements

• Two years of proven experience as a Help Desk Technician or similar role.
• Strong knowledge of computer systems, hardware, and software.
• Excellent troubleshooting skills.
• Ability to work well in a team environment.
• Customer-oriented and patient with excellent communication skills.
• Intermediate skills in MS Office Suite.
• Fluency in English.

Nice To Haves

• Fluency in Spanish is highly preferred.
• Relevant certification is a plus. (e.g./ CompTIA A+, Microsoft Certified IT Professional).
• Individuals currently pursuing or have recently graduated in the IT field are encouraged to apply. This position is suitable for those seeking an entry-level role in IT.

Responsibilities

• Develop and implement service desk procedures, policies, and standards to ensure the efficient and timely resolution of technical issues.
• Provide technical support to ensure accessibility and uninterrupted access to group sessions.
• Collaborate with IT Team to escalate and resolve complex technical issues.
• Create and maintain clear documentation for technical procedures and common support issues.
• Manage service desk resources efficiently.
• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Reply to help desk tickets promptly and resolve technical problems efficiently.
• Support workstation deployment, configuration, imaging, and office moves.
• Coordinate and execute the setup, configuration, and teardown of technical equipment for organization-hosted events.
• Escalate unresolved issues to the appropriate IT personnel.
• Maintain records of issues and solutions in the help desk ticketing system.

Benefits

• Competitive Pay Scales
• 401(k) Retirement Plan (with company match)
• Full Medical, Dental, Vision, and Chiropractic Health Coverage
• Out-of-Pocket Optional Coverage for Spouses, Domestic Partners, and Dependent Children
• Full-time and Part-Time Schedules
• Generous Vacation and Holiday Benefits
• Professional Training & Development Experiences
• Opportunities for Promotion & Advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees