Help Desk Tech- TN

Lifetime Products, Inc.•Knoxville, TN

4d•Onsite

About The Position

Lifetime Products, Inc. is seeking an IT Helpdesk Tech to join their team. In this position, the individual will support and provide customer service on company-supported computer applications, platforms, and devices. They will troubleshoot issues and advise customers on appropriate action.

Requirements

One-year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.
Valid TN driver's license with a clean MVR
Working knowledge of Microsoft Windows desktop operating systems and Microsoft 365 applications
Experience imaging, configuring, and deploying desktops, laptops, printers, and mobile devices
Ability to document work accurately in a ticketing or problem request tracking system
Ability to explain technical concepts clearly to non-technical users
Intermediate computer knowledge, ten key, knowledge of Word, Excel, and Outlook
Problem solving and decision making abilities.
Must be self-motivated and work well with others in a team setting.
Excellent attendance.
Good oral and written communication skills
Customer Service oriented
Planning and organizational skills
Excellent attention to detail

Nice To Haves

CompTIA A+, Microsoft, or ITIL Foundation Certification preferred but not required

Responsibilities

Responds to requests for technical assistance in person, via phone or electronically
Diagnose and resolve technical hardware and software issues
Research questions using available information resources
Identify and escalate situations requiring urgent attention
Deploy computer equipment to users throughout the company
Image and maintain laptops for employee use
Instructs users in use of equipment, software, and manuals
Provides updates, status, and completion information to manager, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication