Help desk Support
INA Solution•Buffalo, NY
•Onsite
About The Position
HSBC Technology & Services is seeking an IT Support / Help Desk Technician to join the onsite technology team in Buffalo. The resource will provide hands-on technical support, including deployment, configuration, troubleshooting, and user assistance.
Requirements
- CompTIA A+ certification or equivalent technical knowledge.
- Help desk / IT support experience.
- Hands-on experience with hardware and software troubleshooting.
- Experience with computer deployment and configuration.
- Strong customer service and communication skills.
- Ability to work effectively as part of a team.
Nice To Haves
- Banking or financial-services experience is preferred.
Responsibilities
- Provide onsite Level 1/2 IT and help desk support.
- Deploy and configure computers, hardware, and software.
- Troubleshoot technical and end-user issues.
- Support users with hardware, software, and basic network-related problems.
- Assist with IT equipment setup and maintenance.
- Document and track support requests and resolutions.
- Work collaboratively with the onsite IT team.
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What This Job Offers
Career Level
Mid Level
Education Level
No Education Listed
