Help Desk Support
ALMO CORP•Philadelphia, PA
•Onsite
About The Position
Serve as first line helpdesk and network support on computer software applications and platforms and computer/phone hardware. Perform service restoration, troubleshoot problems and work to resolve daily operations issues in a complex, distributed computing environment. Responsible for all onsite components standard within a Windows PC environment (networking, imaging, application management). There are two levels for this position- Junior and Senior. Senior will be required to handle complex issues with minimal oversight.
Requirements
- Associates Degree or higher; IT related is preferred OR equipment experience
- 1-3 years of experience (Senior level role requires 3+ years)
- Proficiency or knowledge of Microsoft Office Suite
- Sharp problem-solving skills utilizing cognitive thinking and intuition for diverse client base
- Ability to work well under pressure, prioritize, and meet established goals in a timely manner
- Strong written and verbal communication, time management, and record keeping skills
- Customer service orientation
Responsibilities
- Respond to requests for technical assistance in person, via phone or electronically and render a solution in an efficient manner.
- Quickly define and solve problems, collect data, establish facts, draw conclusions and make decisions.
- Communicate with end-users and respond to basic requests for password reset, hardware and software setup and/or troubleshooting.
- Maintain and document the network hardware/software databases and backup all network configuration devices.
- Install, configure, and test workstations using standard hardware, software, and images
- Install/Uninstall approved software on end-user devices
- Setup and assist with mobile devices, including setup of Almo email on approved devices.
- Thoroughly and accurately document user interaction and properly escalate to remediate issues
- Support systems or product migration
- Track and route problems and requests and document resolutions.
- Diagnose, research and resolve user technical hardware and software issues.
- Be responsible for installation of hardware systems.
- Provide recommendations for network updates, modifications and additions
- Troubleshoot network communication issues with internet connections, switches, VPNs, cabling, and firewalls
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
