Help Desk Support
TEKsystems•Norfolk, VA
•$15 - $20•Onsite
About The Position
Our client is seeking a Helpdesk Analyst to work onsite in Norfolk, VA. The helpdesk analyst provides first-line IT support in person and over the phone. The daily responsibilities include troubleshooting hardware and software issues, managing access, and tracking tickets via management systems.
Requirements
- Hardware and software Troubleshooting
- Service desk
- Active directory
- Phone support
- Customer service
- Ticket management
Responsibilities
- Troubleshooting hardware and software issues
- Managing access
- Tracking tickets via management systems
- Providing first-line IT support in person and over the phone
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
